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Further information

FAQ

Below, you will find answers to frequently asked questions. You can contact us with any queries.

Ibiza

Fill in your details on the contact form, call + 34 902 13 00 14 or send an email to info@sagales.com. You can also visit the offices section of our website and contact us there.

For any complaints and claims, the freephone number +34 900 13 00 14 is at the disposal of our users.

Contact us via the form on our website, call 902 13 00 14 or send an email to mk@sagales.com. You can also visit the offices section of our website and contact the office corresponding to your route. We make sure that we check the vehicle at the end of every service. If we find a lost object, we identify it and keep it for six months for it to be collected by you. If it is fresh food, it will be disposed of the following day. If it involves elements which enable us to identify the owner, we try to get in touch. If not claimed after five days, documentation will be delivered to a public office.  

 

The majority of our fleet is adapted with access ramps and a reserved area. In any case, you can call the phone number on each line to confirm availability. Our Customer Care Department will get in touch with the corresponding vehicle base depending on your route.  

You can travel with guide dogs and domestic animals in suitable carry cages.

The passenger is entitled to carry luggage without charge, provided that as a whole this does not exceed the maximum measures allowed (100x60x25 cm). If the total baggage exceeds these maximum measures allowed, an amount equivalent to the price of a standard ticket must be paid for each additional item. The number of items shall be subject to the availability of space in the luggage compartment.

Children under 4 years old who do not have a ticket, may only carry hand luggage without charge. If they have other luggage, a charge will be made at an amount equivalent to the price of a standard ticket for each item.

Hand luggage is understood as being all kinds of warm clothing, accessories or items for personal use that a passenger carries with them while travelling on board the vehicle.

In no event can objects or materials that are dangerous, unhealthy or which may cause inconvenience to other users or damage other luggage be permitted.

Via bank transfer or credit card. 

DO YOU NEED TO KNOW ANYTHING ELSE?

You can contact us by calling+34 971 31 69 08, by e-mail ibiza@sagales.com or via this form.